Privacy Policy

Last updated: June 12, 2026

This Privacy Policy explains how PhotonX collects, uses, and protects personal information when you visit our website, join our waitlist, contact us, or use our services.

1. Who we are

PhotonX is an AI entertainment brand focused on creating and launching AI transformation experiences, including transformation videos, creator tools, and related digital services.

Website: shop.photonx.app
Contact: office@teamvienna.at

2. Information we collect

We may collect the following information:

- Email address, when you join the PhotonX waitlist or subscribe to updates.
- Name, if you choose to provide it.
- Message content, if you contact us directly.
- Uploaded media, such as photos or videos, if you use or order a transformation service in the future.
- Technical information, such as browser type, device type, IP address, pages visited, and basic usage data.
- Order or checkout information, if we offer paid products or services through Shopify in the future.

3. How we use your information

We use your information to:

- Add you to the PhotonX waitlist.
- Send you updates about PhotonX, early access, app launch news, and related announcements.
- Respond to questions or support requests.
- Improve our website, content, and services.
- Process orders or requests if paid transformation services are available.
- Prevent spam, fraud, abuse, or security issues.
- Comply with legal obligations.

4. Email marketing and waitlist

If you join the PhotonX waitlist, we may send you emails about PhotonX updates, early access, app launch information, and related product news.

You can unsubscribe from these emails at any time by using the unsubscribe link in our emails or by contacting us.

We may use Mailjet or a similar email service provider to manage our waitlist and email communications.

5. Uploaded photos and videos

If PhotonX offers transformation services, users may be asked to upload photos, videos, or other media files.

Uploaded media will only be used to create, review, or deliver the requested transformation service, unless we ask for and receive separate permission to use the content publicly.

We do not sell your uploaded photos or videos.

6. Public sharing and social media

PhotonX may offer features where users can request to be featured on our TikTok, Instagram, or other social media pages.

We will not publicly post your personal transformation, TikTok handle, photo, or video unless you choose a public feature option or give us permission.

7. Cookies and analytics

Our website may use cookies and similar technologies to make the website work, improve user experience, understand website traffic, and support marketing or analytics.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. Third-party services

We may use trusted third-party services to operate our website and services, including:

- Shopify, for website, shop, checkout, and order-related services.
- Mailjet, for waitlist and email communications.
- Analytics or advertising tools, if added later.
- Social media platforms, such as TikTok or Instagram, when you interact with our content.

These services may process personal information according to their own privacy policies.

9. Legal basis for processing

Where required by law, we process personal information based on one or more of the following legal bases:

- Your consent, for example when you join the waitlist or agree to receive emails.
- Performance of a contract, for example when we provide a requested service.
- Legitimate interests, such as improving our services, preventing fraud, and operating our website.
- Legal obligations, where we are required to keep or share certain information.

10. How long we keep your information

We keep your personal information only as long as necessary for the purposes described in this Privacy Policy.

Waitlist and email subscription data is kept until you unsubscribe or ask us to delete it.

Uploaded photos or videos may be deleted after the service is completed, unless we need to keep them for support, legal, or operational reasons.

11. Your rights

Depending on where you live, you may have the right to:

- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your information.
- Withdraw consent for email marketing.
- Object to certain processing.
- Request a copy of your information.

To make a request, contact us at:

office@teamvienna.at

12. Data security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, online service, or email system is completely secure.

13. International transfers

Because we may use services such as Shopify, Mailjet, and other online tools, your information may be processed in countries outside your country of residence.

Where required, we rely on appropriate safeguards for international data transfers.

14. Children

PhotonX is not intended for children under the age of 13, or the minimum age required in your country.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make important changes, we may update the date at the top of this page or notify users where appropriate.

16. Contact us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

office@teamvienna.at